Zendesk Talk – WordPress Plugins

Zendesk Chat - WordPress Plugins

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Description

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.

Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zendesk Talk app will let you reaction your customer’s questions in real time and ease them into a purchase.

With Zendesk Talk, visitors to your website will be able to talk directly with you through the widget and you can manage numerous conversations through the online Dashboard.

  • Mobile Optimized: Your customers can talk with you from any device using our mobile optimized talk widget
  • Proactive Talk: Rather than talking with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
  • Advanced Analytics: Our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you leap in whenever a customer might need help

What makes Zendesk Talk the best choice for live talk?

  • We’re the most popular live talk provider in the world – loved by over 150,000 businesses
  • A elementary and very customizable talk widget to complement your website and taste
  • User friendly dashboard lets you monitor visitor activity and manage talks
  • 24 hour live talk support from our trained experts on any weekday (visit www.zendesk.com/talk)
  • Available in over forty languages
  • Work across major browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari).
  • Average uptime is 99.8%.
  • HTML5 dashboard
  • iPhone, Android, and BlackBerry apps
  • Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.

Should you need any assistance, feel free to talk with our customer advocates on https://www.zendesk.com/talk or email us at [email protected]

What are you waiting for? Download Zendesk Talk plugin now and sign up here for a free account!

See languages available, lovingly translated by Zendesk Talk users (in alphabetical order)

  • Arabic | Bulgarian | Chinese | Croatian | Czech | Danish | Dutch; Flemish | Estonian | Faroese | Finnish | French | Georgian | German | Greek | Hebrew | Hungarian | Icelandic | Indonesian | Italian | Japanese | Korean | Kurdish | Latvian | Lithuanian | Macedonian | Malay | Norwegian Bokmal | Persian | Grind | Portuguese | Romanian | Russian | Serbian | Slovak | Slovenian | Spanish; Castilian | Swedish | Thai | Turkish | Ukranian | Urdu | Vietnamese

Usage

After enabling the butt-plug in, head on to the widget customization page to switch settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.

Screenshots

  • Talk window on your website – active talk
  • Account Configuration – Link Up
  • Account Configuration – Linked Up with Launch Dashboard
  • Dashboard View – Open fresh browser tab
  • Widget Customization from Dashboard

Installation

Server Requirements: PHP4 or PHP5.

WordPress versions: WordPress Two.7 and up.

  • Install plugin from WordPress directory and activate it.
  • Under Zendesk Talk section, click on Account Setup to link up your Zendesk Talk account.
  • Customize the talk widget to your preference.
  • Ultimately, make total use of our intuitive Dashboard to manage your talk widget.

Server Requirements: PHP4 or PHP5.

WordPress versions: WordPress Two.7 and up.

  • Install plugin from WordPress directory and activate it.
  • Under Zendesk Talk section, click on Account Setup to link up your Zendesk Talk account.
  • Customize the talk widget to your preference.
  • Ultimately, make total use of our intuitive Dashboard to manage your talk widget.

Do I have to install any software on my server to get this working?

Not at all! Zendesk Talk is a hosted livechat service. Simply configure the plugin and you’re done!

Which web browsers work best with this plugin

Tho’ designed to work on most browsers, Zendesk Talk works best in the following environment: IE six or later (PC), Firefox two or later (Mac, PC, or Linux), Safari two or later (Mac), Google Chrome (PC, Mac).

I managed to install the plugin but cannot link up to Zendesk Talk. Why?

The plugin attempts to link up with Zendesk Talk by connecting using a few approaches including PHP Curl. If the outgoing connections are blocked (eg. by a firewall), please request your server administrator.

Alternatively, you can also by hand include the script in the footer file (“wp-content/themes/default/footer.php” in your wordpress installation).

Is it free to use?

The plugin comes with a free plan specially tailored for WordPress users. Power users can purchase upgrade options anytime.

How can I talk with more visitors at the same time?

You can lightly do so by upgrading to a better plan. To find out more about the plans and features we suggest, please visit https://www.zendesk.com/talk/pricing/#pricing

Its just not working for me! HELP!

Dont worry!! We are blessed to assist! Just come on down to our site at https://www.zendesk.com/talk or leave an email for us at [email protected] and we will help you with installation.

Reviews

Triggers are worthless

I dreamed the talk to only emerge on one page but there is no way to do that. I spotted on the support page this question was asked over a month ago with no reply. I’m providing one starlet for the lack of support and difficulty to configure. This has alot of promise, it could get better.

Cuidado. Cobrança automatica.

Cuidado. Instalei o Zopim e paguei por two agentes por six seis meses. Após isso o sistema renovou automaticamente, mesmo sem meu site estar no ar mais e mesmo sem usar o sistema deles. Entrei em contato e me informaram que não devolveriam o dinheiro porque já havia passado o tempo para reclamar e que isso estava previsto, quando assinei. Tenho os e-mails, que compravam isso. Tomem muito cuidado! Não recomendo!

Effortless and quick

Very good application effortless and quick… You can attempt on my website http://almanyayurtdisikargo.com/

nice plugin

Pretty good service

I love this program, but it slows my site

I love this plugin. It helps our website visitors tremendously to be able to ask questions and interact with us. Many are reluctant to call or email for fear of being inundated with sales calls, so this permits them to stay at arms reach until they get comfy with us.

Why only three starlets then? The speed. When I flow the Zopim widget, my homepage explosion time goes from 6.5s to 12.3s. I can’t have visitors waiting that long for our homepage to stream. I could live with adding a 2nd or so to our geyser, but six extra seconds is a deal-breaker.

good talk – good plugin for my wordpress website

I’m working with the basic plugin for one talk and one agent. Not many possibilities to customize, but it is ok for what I’m using it. Thank you!

Contributors & Developers

“Zendesk Talk” is open source software. The following people have contributed to this plugin.

“Zendesk Talk” has been translated into one locale. Thank you to the translators for their contributions.

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